These Terms of Service (the "Terms") apply to the products and services of Maureen Care LLC ("we," "us," or "our"), including our mobile application, website, social media pages, and other online services (collectively, the "Service").
Please read these Terms carefully. By accessing or using the Service, you acknowledge that you have read these Terms and that you agree to them. By agreeing to these Terms, you and Maureen Care LLC agree to resolve most disputes on an individual basis through arbitration, as described in Section 15, and not through a jury trial, class action, or representative proceeding. If you do not agree to be bound by these Terms, please do not use the Service.
1. About Maureen
Maureen is a self-guided mental wellness toolkit for individuals navigating compulsive eating and intrusive food thoughts. It provides evidence-informed therapeutic exercises, personal tools for reflection and practice, and peer support features including groups, direct messaging, and interactive content created by users.
2. Eligibility
By using Maureen, you confirm that you are at least 16 years old. If you are under 18, you represent that a parent or legal guardian has reviewed and agreed to these Terms on your behalf. We do not knowingly collect information from children under 16.
3. Your Account
3.1 Account Creation
You create an account using your email address and a password, or through a supported third-party sign-in provider (such as Apple). You are responsible for keeping your credentials secure and for all activity that occurs under your account.
3.2 Account Security
If you believe your account has been compromised, change your password immediately and contact us at support@maureen.care.
3.3 Account Deletion
You can delete your account at any time from within the app's settings. This permanently removes all your personal data from our servers and your device, revokes any third-party sign-in tokens (such as Apple Sign-In), and removes you from all groups and peer connections. Content you previously shared in groups may be retained in anonymized form to preserve the continuity of conversations for other members. You may also contact support@maureen.care to request deletion. See our Privacy Policy for details.
4. Your Content
4.1 What You Create
You retain ownership of all content you create in Maureen, including:
- Mood entries and exercise reflections
- Letters to your future self
- Wall cards and safety plan entries
- Exposure ladder entries
- Meal plans and meal templates
- Group messages and direct messages
- Pins (polls, this-or-that, links, and other interactive content)
- Pin responses, comments, and replies
- Profile information (name, bio, pronouns)
- Uploaded images
4.2 License to Provide the Service
By using Maureen, you grant us a limited license to store, transmit, and display your content solely to provide the Service. For private content (moods, exercises, reflections, ladders, wall cards, safety plan, letters, meal plans), this means storing it on your device and our servers and displaying it back to you. For shared content (group messages, pins, comments, shared artifacts, profile information), this includes displaying it to other users you have chosen to share it with, such as members of your groups and peer connections. We will not use your content for any other purpose. This license terminates when you delete your account.
4.3 Content Restrictions
You agree not to use Maureen to:
- Store or transmit illegal content
- Attempt to access other users' data
- Interfere with or disrupt the Service
- Reverse engineer or decompile the Service
- Screen-record, stream, broadcast, or publicly display the Service's therapeutic exercises, animations, or user interface without prior written consent
5. Community Conduct
Maureen's peer support features (groups, direct messages, pins, and comments) are shared spaces. By participating, you agree to:
5.1 Respectful Use
- Treat other users with respect and empathy
- Keep group conversations relevant to the group's stated purpose
- Respect other users' boundaries and privacy
5.2 Prohibited Conduct
You may not use peer support features to:
- Harass, bully, threaten, or intimidate other users
- Post content that is abusive, hateful, discriminatory, or violent
- Share sexually explicit or graphic content
- Spam, solicit, or advertise products or services
- Impersonate another person or misrepresent your identity
- Share another user's personal information without their consent
- Encourage self-harm, disordered eating behaviors, or other harmful actions
- Circumvent blocks or other safety measures
5.3 Reporting and Blocking
You can report messages, comments, or users that violate these guidelines. Reports are reviewed by our team. You may also block any user at any time, which hides their content from your view. The blocked user is not notified.
5.4 Enforcement
We may, at our sole discretion and without prior notice:
- Remove content that violates these guidelines
- Temporarily suspend or permanently terminate accounts that repeatedly or seriously violate these guidelines
- Restrict a user's access to group or peer features
We are not obligated to monitor all content or interactions, but we reserve the right to do so to maintain a safe environment.
6. Subscriptions and Payment
6.1 Free Trial
Maureen may offer a free trial period. Details of the trial are shown before you subscribe.
6.2 Subscription Plans
After the trial, continued access requires a paid subscription. Subscriptions are billed through Apple's App Store or Google Play.
6.3 Billing
- Payment. Charged to your Apple ID or Google account at confirmation of purchase.
- Auto-renewal. Subscriptions auto-renew unless cancelled at least 24 hours before the end of the current period.
- Renewal charge. Your account will be charged for renewal within 24 hours prior to the end of the current period.
- Managing subscriptions. You can manage and cancel subscriptions in your device's subscription settings.
6.4 Refunds
Refund requests are handled by Apple or Google according to their respective refund policies. We do not process refunds directly.
7. Wellness Disclaimer
Maureen provides general wellness tools and information. It does not provide medical advice, diagnosis, or treatment.
- The exercises in Maureen are informed by established therapeutic approaches (ACT, CBT, mindfulness) but are self-guided and not supervised by a clinician
- Your mood entries, exercise data, and reflections are personal self-reports -- they are not clinical assessments
- Any insights or observations surfaced by Maureen are based solely on what you have reported and do not constitute a diagnosis, evaluation, or professional recommendation
- Peer support groups are not professionally moderated. Messages from other users represent their personal opinions and experiences, not clinical advice. We do not verify the qualifications, training, or credentials of any user
- We do not monitor user activity in real time and cannot intervene in emergencies
- Always consult a qualified healthcare provider for medical or mental wellness concerns
- Do not disregard professional medical advice or delay seeking it because of something you read or experience in Maureen
- Do not use the app while driving, operating heavy machinery, or performing other tasks that require attention and concentration
If you are in crisis or experiencing a medical emergency, please contact emergency services (911 in the US), the 988 Suicide & Crisis Lifeline (call or text 988), or the Crisis Text Line (text HOME to 741741).
By using Maureen, you acknowledge that you understand these limitations.
8. Intellectual Property
8.1 Our Property
Maureen's design, code, branding, and original content -- including the specific text, prompts, illustrations, and user interface of the exercises -- are owned by Maureen Care LLC and protected by intellectual property laws. The therapeutic approaches used in Maureen (such as ACT, CBT, and mindfulness) are established methodologies that we do not claim to own. You may not copy, modify, distribute, or create derivative works from the Service.
8.2 Third-Party Audio
The Service includes music and sound effects created by third parties under royalty-free licenses. These remain the property of their respective authors. Attribution is provided within the Service.
8.3 Third-Party Content
When users share links in groups, the Service may display publicly available metadata (titles, descriptions, thumbnails) from third-party websites. This content belongs to its respective owners and is displayed for informational purposes only. Displaying a link preview does not constitute our endorsement of the linked content.
8.4 License to You
We grant you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Service solely for your personal, non-commercial purposes, subject to these Terms. We reserve the right to request the removal of any publicly posted content that reproduces the Service's therapeutic exercises, animations, or user interface, including through takedown notices under applicable law.
9. Privacy
Your privacy is important to us. Please review our Privacy Policy, which describes what data we collect and how we use it. Key points:
- Minimal collection. We collect only what is needed to provide the Service.
- No data sales. We do not sell your data.
- No advertising. We do not use your data for advertising.
- Your control. Private wellness data (moods, exercises, reflections, ladders, meal plans) is never visible to other users unless you explicitly choose to share it in a group. You control your profile visibility settings.
- Deletion rights. You can request deletion of all your data at any time.
10. Availability and Changes
10.1 Service Availability
We strive to keep Maureen available at all times, but we do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.
10.2 Changes to the Service
We may update, modify, or discontinue features of Maureen at any time. We will make reasonable efforts to notify you of significant changes.
10.3 Changes to These Terms
We may update these Terms from time to time. Material changes will be reflected on our website with an updated "Last updated" date at the top. We encourage you to review these Terms periodically. Continued use after changes take effect constitutes acceptance.
10.4 Accessibility
We are committed to making Maureen accessible to users of all abilities. We regularly evaluate our app and website using accessibility testing tools and work to address identified issues. If you encounter an accessibility barrier, please contact us at support@maureen.care.
11. Limitation of Liability
To the maximum extent permitted by law:
- No warranty. Maureen is provided "as is" and "as available" without warranties of any kind, express or implied.
- No guarantee of availability. We do not warrant that the Service will be error-free, secure, or uninterrupted.
- No consequential damages. We are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.
- Liability cap. Our total liability for any claim related to the Service shall not exceed the amount you paid for the Service in the 12 months preceding the claim.
- No clinical liability. We are not liable for any harm resulting from your reliance on information or exercises provided in the Service -- Maureen is not a substitute for professional care.
- No liability for user content. We are not liable for any content posted by other users in groups, direct messages, pins, or comments. Interactions between users are solely between those users.
12. Indemnification
You agree to indemnify, defend, and hold harmless Maureen Care LLC, its officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with (a) your use of the Service, (b) content you create or share through the Service, (c) your violation of these Terms, (d) your violation of any applicable law, or (e) your violation of any rights of a third party.
13. Termination
13.1 By You
You may stop using Maureen at any time. You can delete your account from within the app's settings. Deleting your account will permanently remove all your personal data from our servers and your device. This action cannot be undone. Please note that deleting your account does not automatically cancel your App Store subscription -- you must cancel your subscription separately through your Apple ID or Google Play settings to avoid continued billing.
13.2 By Us
We may suspend or terminate your account if you violate these Terms, including the Community Conduct guidelines in Section 5. We will make reasonable efforts to notify you before taking action, except in cases of serious or repeated violations where immediate action is necessary. Upon any termination of your account, all provisions of these Terms which by their nature should survive will continue to apply.
14. Governing Law
These Terms are governed by the laws of the State of Delaware, without regard to its conflict of law provisions. To the extent a dispute is not subject to arbitration under Section 15, the state or federal courts located in the State of Delaware will have exclusive jurisdiction.
15. Dispute Resolution & Arbitration
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.
15.1 Informal Resolution First
Before initiating any formal dispute proceeding, you agree to contact us at support@maureen.care with a written description of the dispute, including your name, email address, and the relief you seek. We will attempt to resolve the dispute informally within thirty (30) days.
15.2 Jury Trial Waiver
You and Maureen Care LLC waive any right to a jury trial in connection with any dispute arising out of or relating to these Terms or the Service.
15.3 Binding Arbitration
If we cannot resolve the dispute informally, any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be settled by binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. The arbitration will be conducted by a single arbitrator, and the arbitrator's decision will be final and binding. Judgment on the award may be entered in any court of competent jurisdiction. All submissions, proceedings, and awards shall be confidential except as required by law.
15.4 Class Action Waiver
You and Maureen Care LLC agree that any dispute resolution proceedings will be conducted only on an individual basis and not as a class, consolidated, or representative action. If this class action waiver is found to be unenforceable, the entirety of this arbitration provision shall be null and void, and the dispute will be resolved in court.
15.5 Exceptions
Either party may bring an individual action in small claims court. Either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights.
15.6 Opt-Out
You may opt out of this arbitration provision by sending written notice to support@maureen.care within thirty (30) days of first agreeing to these Terms. Your notice must include your name, email address, and a clear statement that you wish to opt out of arbitration. If you opt out, disputes will be resolved in court as described in Section 14.
15.7 Severability
If any part of this Section 15 is found to be unenforceable, the remaining parts will still apply. If the class action waiver (Section 15.4) is found to be unenforceable, this entire Section 15 will be void and disputes will proceed in court.
15.8 Survival
This arbitration agreement will survive the termination of your relationship with Maureen Care LLC.
15.9 Changes to This Section
If we modify this Section 15 after the date you first accepted these Terms (or accepted any subsequent changes to these Terms), you may reject such modification by sending written notice to support@maureen.care within thirty (30) days of the date the modification became effective, as indicated in the "Last updated" date above. To be effective, the notice must include your full name and email address and clearly state your intent to reject the changes to this Section 15. By rejecting any such change, you agree to arbitrate disputes in accordance with the version of these Terms you previously accepted. Modifications to other sections of these Terms do not create a new right to opt out of arbitration.
16. Feedback
If you provide ideas, suggestions, or other feedback about Maureen, that feedback is not confidential and may be used by us without restriction and without payment to you. We are under no obligation to act on any feedback you provide.
17. Future Functionality
Your subscription is not contingent on the delivery of any current or future functionality, features, or content beyond what is available at the time of purchase.
18. Assignment
You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may freely assign or transfer our rights and obligations under these Terms without restriction. Subject to the foregoing, these Terms will bind and benefit the parties and their successors and permitted assigns.
19. Waiver
Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.
20. Contact Us
If you have questions about these Terms:
Email: support@maureen.care
21. Entire Agreement
These Terms, together with the Privacy Policy, constitute the entire agreement between you and Maureen Care LLC regarding your use of the Service. If any provision is found unenforceable, the remaining provisions remain in effect.
